FREQUENTLY ASKED QUESTIONS
About Consultations With Megan Murphy-Rouse, MS, CN, CAP
CAN I MEET WITH YOU IN PERSON OR ONLY ONLINE?
Currently my private practice is open online only. Although I cannot perform Ayurvedic pulse readings in this setting, using video chat I am still able to ascertain important information about both your Ayurvedic constitution and your current health status from a nutrition perspective.
WHERE DO I MEET YOU ONLINE?
We will meet on a HIPPA compliant (totally private and secure) video conferencing platform called "Practice Better." You will receive a link for your personal video chat with Megan on an appointment confirmation email from Practice Better. Additionally, you may access your chat room through your Practice Better dashboard when signed into your account. Megan will meet you at the start of your appointment.
HOW SHOULD I PREPARE FOR MY APPOINTMENT?
For video chat to work you will need a working webcam and microphone as well as a strong internet connection and updated browser. If you do not have the equipment necessary for video conferencing or if technology fails, the default will be a phone call. At the time of your appointment, please ensure that you are in a space without excess noise or distraction. Preferably you can situate yourself in a private area where you can speak freely without interruption. Public spaces are discouraged so as to maintain the confidentiality of your health concerns. If you are using a laptop, please place it on a surface that is steady during our consultation. Additionally, to be most efficient with our time together please prepare a list of questions you would like to discuss at the time of your appointment.
HOW DO I PAY FOR MY CONSULT?
Payment is collected at the time of booking. All major credit cards are accepted and your information is kept secure. Bookings are made available through my online practice management software called Practice Better. Credit card payments are processed through Stripe. You will be prompted to pay for your visit at the time of your booking.
WHAT IS YOUR CANCELLATION POLICY?
For both rescheduling appointments and cancelling appointments, 24 hr notice is required to receive a full refund. If notice of cancellation or rescheduling is received less than 24 hrs prior to your scheduled visit, you are responsible for the entirety of the cost of your visit, regardless of whether or not you are able attend your visit at the pre-scheduled appointment time.
YOUR AVAILABILITY IS LIMITED, WHY?
I work near to full time at a very busy Functional Medicine clinic in my local area. There, I have a substantial client load providing medical nutrition therapy and education in 1:1 and in group settings. Therefore, I maintain my online personal private practice as a very part-time endeavour to nourish my own creativity and expand my offerings outside of my local area. Clients who I see in my private practice generally present with complex medical conditions and are highly motivated and truly committed to transforming their health. To maintain top-quality care for these clients I do have limited slots available. Furthermore, it is important that as your healthcare provider, I continue to ‘walk my talk’ and keep a healthy, balanced schedule myself. That is why you may see my private practice availability lessen if my schedule picks up at the local clinic or elsewhere in my personal life. Thank you for your patience and understanding.
I CAN'T FIND A TIME THAT WORKS FOR ME ON YOUR CALENDAR
Not a problem, just reach out to me via email (email@example.com) and we may be able to coordinate an alternative. But please note, I can not guarantee this option will be available in every situation and if it is, it will be an exception to the rule of my general availability. Therefore, please try to work with your schedule as much as possible to coordinate with open time slots visible on my scheduling calendar. Thank you so much.
DO YOU TAKE INSURANCE?
At this time I am not contracted with any insurance companies. However, I would be happy to provide a superbill with previously established diagnoses made by your doctor and CPT codes that detail an online medical nutrition therapy visit. Simply request this at your visit and it will be provided, along with any recommendations, at the conclusion of our consultation. However, please FIRST check with your insurance company on the coverage they offer for: (1) out-of-network nutrition (2) licensed nutrition professionals who are not registered dietitians (this may vary by state) and (3) nutrition visits that are conducted via telehealth. Please verify all these elements before relying on reimbursement from your insurance company for our visits. Receiving a superbill from me does not in any way guarantee any coverage from your insurance company.
DO YOU OFFER DISCOUNTS ON YOUR SERVICES?
Overall, I aim to keep my services at an affordable rate so they can be accessible to those who need them. And, for various groups, I may provide limited duration discount codes. You can sign up for my newsletter to get access when they are offered or attend an event I am hosting or stay up to date on my Facebook page! That's where you'll find intermittent promotional codes for either my supplement dispensary or services. I also provide a 10% discount for consultation to full-time students with ID and active participants of the Soulful Conceptions online fertility program. Finally, I do offer consulting package(s) that are typically 10% off and offer payment plan/installment options for no extra cost. Please contact me if any discounted service applies to you so that I can provide you with the appropriate code to use at check-out.
HOW LONG SHOULD I EXPECT TO WORK WITH YOU?
It depends on the complexity of the health condition you are wanting to address. Some conditions require more of a long-term focus and others are resolved more quickly. Generally, my clients work with me for about 6 months to 1 year, and others on an ongoing basis for maintenance. After our first consult together, once I’ve gotten to know your history in depth, I can give you my best estimate for the timeline we can expect given your unique presentation, level of commitment and resources.
HOW OFTEN SHOULD I EXPECT TO WORK WITH YOU?
It depends! What I see most often is that at the beginning my clients tend to benefit from visits about every 3-6 weeks to attain good momentum and progress towards their goals. However, if you are a person who enjoys regular support and accountability you may decide to do appointments every 1-2 weeks for 1/2 hour visits. Sometimes visits of greater frequency but less duration can really help keep you on target, especially as you're first starting out. Either way, after therapeutic goals are met and stabilized, generally we will not need to meet as regularly. We may decide to meet every 3-6 months for maintenance, support and making adjustments to your already well-established routine. Bottom line is that we will decide together what seems best for YOU considering your goals, progress, motivation and resources.
WHERE AND HOW DO I GET THE SUPPLEMENTS YOU RECOMMEND?
I have a privately curated online dispensary called "FullScript." This is where you can securely purchase professional grade supplements that I recommend for you. Not all supplements are created equally. Each supplement company that I use has been thoroughly vetted. My dispensary hold products stocked directly from the companies who make them so you can be assured they are not counterfeit, out of date, or improperly stored. And most importantly - because we only use the highest quality supplements, you can be sure that what your supplement bottle says it has in it, actually does! You will also get free shipping on supplement orders that are over $50 and from FullScript. Other neutraceudical companies outside of FullScript do have an additional shipping fee.
DO YOU GUARANTEE I'LL GET BETTER?
I wish I could! What I can guarantee for you though, is my total dedication to supporting your mind-body-spirit in recovering its innate balance. Healing is a journey, and it is often not straightforward. My job is to commit myself fully to investigating what may be holding you back from realizing your Root Vitality and try my absolute best to provide you with the tools you need to make progress in reclaiming that. If you are working with me, you can expect that I will be doing whatever I may need - diving into the scientific literature on your condition, taking seminars digging into more details on the matter, etc. - to offer you the most comprehensive care possible. That, I can guarantee!